Is it ethical to use public channels (e.g. social media) to bypass or expedite official B2B support channels? – workplace.stackexchange.com

Is it ethical to use public channels (e.g. social media) to bypass or expedite official B2B support channels? – workplace.stackexchange.com

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Anyone who has spent any reasonable time on Facebook or Twitter probably saw it happen already (or even did it themselves): Someone has a problem with a product; The company producing the product has ...

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