Why is being "on hold" on the telephone not made less annoying? – ux.stackexchange.com

Why is being "on hold" on the telephone not made less annoying? – ux.stackexchange.com

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I am on hold right now while calling my internet provider for a service question. And all I am hearing is some music and a voice saying "please be patient" every 30 seconds or so (for 30 minutes now). ...

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